semok4d Privacy Policy

This page describes what we collect when you use semok4d and how we keep that data protected. We take your privacy seriously. When you register an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or play our games, we collect certain information. We use that information only to operate our platform, verify your identity, process your payments, and provide customer support.

We do not sell your personal data to third parties. We do not share your payment information with anyone except the payment processors necessary to complete your transactions. We encrypt all data transmitted between your device and our servers. Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate, including Indonesia.

If you have questions about how we handle your data, our support team is available via live chat, email, and WhatsApp. We respond to privacy inquiries within a few business days.

What We Collect on semok4d

Account registration data

When you register on semok4d, we collect your full name, email address, phone number, and date of birth. We use this information to create your account, verify your identity, and communicate with you about your account status. We also collect your IP address and device information (operating system, browser type) to detect fraudulent activity and prevent unauthorized access.

We store your registration data securely on our servers. We do not share this information with third parties except as required by law or to prevent fraud. Your email and phone number are used only for account verification, password recovery, and important account notifications.

Payment and financial data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the amount, date, and payment method. We do not store your payment credentials — your card numbers, bank account details, or e-wallet passwords are handled directly by your payment provider and never transmitted to our servers.

We use payment data to process deposits and withdrawals, reconcile your account balance, and detect suspicious activity. We retain transaction records for accounting and compliance purposes. If you withdraw your winnings, we record the withdrawal amount and destination payment method to ensure accurate processing.

Identity verification documents

During account verification, we may request a photo ID (passport, national ID, or driver's license) and a utility bill or bank statement to confirm your identity and address. We collect these documents to comply with anti-money-laundering (AML) regulations and know-your-customer (KYC) requirements. We store these documents securely and do not share them with third parties except as required by law.

We delete identity documents after a reasonable retention period, typically 12 months after account closure. If you have concerns about document storage, contact our support team — we can discuss your options.

Account data

Name, email, phone, date of birth, IP address, device information.

Payment data

Transaction records, deposit/withdrawal amounts, payment method used.

Identity documents

Photo ID, utility bill, bank statement (collected during verification).

Gaming activity

Games played, bets placed, winnings, account balance history.

Gaming and betting activity

We collect data about your gaming activity on semok4d — which games you play (slots like Aviator, Sweet Bonanza, Gates of Olympus; live-dealer tables like roulette, blackjack, baccarat; sports betting on Liga 1, Piala Indonesia, Piala AFF; or esports like Mobile Legends, Free Fire, PUBG Mobile), your bets, your winnings, and your account balance. We use this data to calculate your account balance, settle bets, and detect problem gambling patterns.

We also collect timestamps and session duration to understand platform usage and improve our service. This data helps us identify technical issues, optimize game performance, and provide better customer support.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and track your session. Cookies are small files stored on your device that allow us to recognize you when you return to semok4d. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). You can disable cookies in your browser settings, but this may affect your ability to use semok4d.

We do not use cookies to track you across other websites. Our cookies are used only within semok4d to improve your experience.

Our semok4d Data Protection Practices

How we protect your data

We encrypt all data transmitted between your device and our servers using industry-standard TLS (Transport Layer Security) encryption. Your connection to semok4d is secure whether you're using our Android app, iOS browser, or desktop. We store your data on secure servers with physical access controls, firewalls, and intrusion detection systems.

We limit access to your personal data to employees and contractors who need it to operate semok4d. All staff members sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we notify affected users and relevant authorities as required by law.

Third-party processors

We work with third-party service providers to operate semok4d. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), cloud hosting providers, and customer support platforms. We share only the data necessary for these providers to perform their services. We require all third-party processors to maintain the same level of data protection as we do.

Our servers may be located outside Indonesia. By using semok4d, you consent to your data being transferred to and processed in other jurisdictions. We ensure that data transfers comply with applicable data protection laws.

Your rights on semok4d

You have the right to access your personal data, request corrections, and ask us to delete your data (subject to legal retention requirements). You can download your account history, transaction records, and gaming activity through your account settings. If you wish to close your account and have your data deleted, contact our support team.

We will respond to data access and deletion requests within 30 days. We may retain some data for legal, accounting, or fraud-prevention purposes even after account closure. If you have concerns about how we handle your data, you can file a complaint with the relevant data protection authority in your jurisdiction.

Data retention

We retain your account data for as long as your account is active. After you close your account, we retain transaction records and identity documents for a minimum of 12 months to comply with anti-money-laundering regulations. We delete other personal data within 30 days of account closure, unless we are required by law to retain it longer.

Gaming activity data is retained for 12 months to support dispute resolution and fraud investigation. If you have questions about data retention, contact our support team.

Children and minors

semok4d is not intended for users under the legal age in their jurisdiction. We do not knowingly collect data from minors. If we discover that a minor has created an account, we will close the account and delete their data. If you believe a minor has accessed semok4d, contact our support team immediately.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of semok4d after such notice constitutes acceptance of the updated policy. If you do not agree with changes we make, you have the right to close your account.

Contact us about privacy

If you have questions about our privacy practices, contact our support team via live chat, email, or WhatsApp. We respond to privacy inquiries within a few business days. Our support team is available in English and local languages. If you're in Jakarta, Surabaya, Bandung, or Medan, you can reach us through any of these channels.

Our services are available only where local law permits. We comply with data protection laws in all jurisdictions where we operate. Users are responsible for verifying that their use of semok4d complies with their own jurisdiction's law.